Frequently Asked Questions

If these don’t answer your question, contact us and we will make sure to get back to you right away.

Do I need an email address to access the announcements from my employer?

No, once your SmartWage profile is active on WhatsApp, you will receive all the relevant announcements sent by the company.

Can I access my company announcements or surveys if I don’t have WhatsApp?

No, you can only access announcements and surveys through the SmartWage WhatsApp channel.

How can I view my leave balance?

Once you have registered for free with SmartWage,  you can access your leave balance and apply for leave via the SmartWage Whatsapp line (option 7). 

Can I request multiple payslips at once?

At the moment, you can only request a payslip for that current month.

How much does it cost to use SmartWage?

Accessing payslips, leave and announcements through SmartWage is free for employees.

For on demand pay, SmartWage charges a once-off fee of R5 PLUS 2.95% per withdrawal. For example - if you take an advance of R100, you only pay R8 (R5 + {2.95% * R100}). There are no hidden fees and registering is free. 

For on demand pay, can I get paid into any bank account?

No. The money will only be paid into the bank account your employer pays your monthly salary into

For on demand pay, how long does it take to get the money?

Withdrawal requests made before 3:00pm on weekdays will be paid the same day. Requests after 3pm on weekdays will be paid the next business day. All weekend requests will be paid on Mondays.

Does using SmartWage impact my credit score?

No. SmartWage is not a lending service, there’s no impact on your credit score.