Frequently Asked Questions

If these don’t answer your question, contact us and we will make sure to get back to you right away.


For Employers

How does SmartWage integrate with payroll?

Our product can be used in conjunction with any payroll provider. We also offer custom API integrations for our enterprise clients, to allow for extra customisations.

What data security ensures the safety of our data?

We are fully POPI compliant. We follow strict data security protocols and we are only allowed to use employee data for the purpose it was intended for.

What if an employee’s cell number changes?

An employee can message the SmartWage WhatsApp line from the number they’re changing to and it will ask them to confirm their ID Number and bank account details. Once you have done so, their number will change automatically.

How long does it take to onboard with SmartWage?

Once we have the required employee data we can have you set up on the SmartWage system in 48 hours.

How do employers use SmartWage to deliver payslips to their employees?

You can then upload your payslip file onto the SmartWage dashboard for distribution to employees. The payslips are then matched with the employee's profile by parsing the ID numbers from each PDF with the corresponding ID number on file.

How is payslip information protected for employees?

A payslip can only be delivered to an employee via their personal cell phone. Once our system matches an employee with their relevant cell number, an employee must first confirm their name, surname, and ID number before they can access their payslip. 

How can employers communicate with different segments of their workforce?

Via the SmartWage dashboard, employers can easily segment an announcement, survey, or poll by employee seniority, location, team, branch, or department. 

How does an employer manage leave requests from employees using SmartWage?

The employer transfers employee leave data to SmartWage through an API or semi-automated integration system. Employers can then manage employee leave requests over the course of the month. At month end, the relevant leave cycle data is fed back into the employer's payroll and employee leave balances are adjusted accordingly.


For Employees

Do I need an email address to access my payslip?

No, once your SmartWage profile is active on WhatsApp, you will receive your payslip immediately as they are sent out by your employer.

Can I access my payslip or any company announcements if I don’t have WhatsApp?

No, you can only access SmartWage through the SmartWage WhatsApp channel.

How can I view my leave balance?

Once you have registered for free with SmartWage,  you can access your leave balance and apply for leave via the SmartWage Whatsapp line. 

If I need proof of income, can I request multiple payslips at once?

Yes, depending on what your employer allows, you can access your payslip for the past three months. 

How much does it cost to use SmartWage?

Accessing payslips, leave, and announcements through SmartWage is free for employees.

For on-demand pay, SmartWage charges a once-off fee of R5.75  PLUS 3.4% per withdrawal. For example - if you take an advance of R100, you only pay R9.15 (R5.75 + {3.4% * R100}). There are no hidden fees and registering is free. 

For on demand pay, can I get paid into any bank account?

No. The money will only be paid into the bank account your employer pays your monthly salary into.

For on demand pay, how long does it take to get the money?

Withdrawal requests made before 3:00pm on weekdays will be paid the same day. Requests after 3pm on weekdays will be paid the next business day. All weekend requests will be paid on Mondays.

What is my password to access my payslip?

Your password is your ID number.